![]() You'll have a return shipping label, which will go on the outside of the package, as well as a return packing slip, which will go on the inside of the package. Sellers can continue to control the efficiency of the returns process by creating rules in Return Preferences to automatically approve returns or send immediate refunds without requiring the buyer to send the item back. Once you click on return, eBay should give you return labels.Top Rated Sellers and sellers who offer free returns can now offer partial refunds, up to 50%, if the item is returned in a condition different than when you shipped it.If tracking shows the returned item has been delivered to the seller, but the seller has not yet issued a refund to the buyer, eBay will automatically issue the refund to the buyer on the seller’s behalf after two business days. eBay will track the delivery of the returned item.Make sure to provide details about the reason for the return and include attachments. Select Return this item and follow the provided instructions. Then, locate the item you want to return and click on the More Actions button over to the right. The seller has two days to inspect the returned item and issue a refund to the buyer. To request a return for your item, log into your eBay account and go to My eBay > Purchase History.Buyer requests a return and ships the item back to the seller. ![]() Return reasons: Arrived damaged or Missing parts or piecesįor all other return reasons, the auto-accept & auto-refund process is as follows:.Remorse returns outside the seller’s specified return window.This will shorten the processing time of the return, help sellers manage returns more efficiently, and reduce the likelihood of defects should the buyer ask eBay to step in to help with a case.įor the following return reasons, sellers have the opportunity to review and approve the return, enabling them to handle the issue directly with the buyer:
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